Slot machines at Graton Resort and Casino hit by outage, patrons wait hours for payouts – Santa Rosa Press Democrat

A network problem struck the Graton Resort and Casino, where guests described confusion on the gaming floor late Friday when many players were unable to automatically cash out their winnings at slot machines.

Casino employees scrambled to hand-deliver payouts during the outage. Patrons at the casino outside Rohnert Park said they waited up to four hours before they could get their winnings after the slot and video poker machines wouldn’t print payout slips.

Frustrated and furious, some vented online on Facebook and Yelp. Others simply abandoned their machines.

“I gave up. I left my money to someone else,” said Mike Ireton, a Santa Rosa resident who left the casino after midnight without his winnings of $101.50.

Ireton, 49, said he was tired and needed to use the restroom after waiting nearly three hours for his money, but there was no relief in sight. He estimated up to 1,000 patrons were waiting for their cash, he said.

“It was practically everybody,” said Ireton, owner of a high-speed internet service company based in Mendocino County. “There were people sitting there waiting for $5.”

A casino spokeswoman attributed the breakdown to a network error that occurred sometime between 9 and 9:30 p.m., causing problems with automatic payouts at the slot and video poker machines.

Lori Nelson, spokeswoman for Las Vegas-based Station Casinos, which operates the Graton casino, said she didn’t know what caused the error, or how many people had to wait for an employee to pay them out.

She said the network issue was resolved some time overnight.

“Although it may have taken more time than usual for the payout, we were pleased that we were able to institute a manual payout,” Nelson said. “We do apologize for the inconvenience to our guests.”

The casino has 3,000 slot and video poker machines, according

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